Guaranteed Lowest Price. No hassle subscription renewal.
What is continuous service?
Continuous service is a new renewal option available to all subscribers. With continuous service, your subscription will automatically renew at the lowest available price. This insures uninterrupted service, without the hassle of renewal notices and providing your payment information every year.
How does it work?
- To get started, you first need to enroll in our continuous service program. This can be done by selecting "Continuous Service" on your renewal notice or by contacting our customer service team at 301-874-1700. Once enrolled in the program, we'll immediately stop mailing you renewal notices.
- Each year, about 30 days prior to renewal, we'll email you a clearly labeled reminder with the guaranteed lowest renewal price and instructions on how to cancel your subscription, should you desire to do so.
- If you decide to renew, there's nothing you need to do. Your subscription will be renewed at the amount indicated in the reminder notice. Payment will be processed using the credit card information provided during enrollment. After your renewal is complete, you will receive another email with your renewal receipt.
- If you prefer to cancel, simply follow the instructions in the renewal reminder notice. Any issues remaining on your current subscription will be delivered as normal, until your subscription expires.
If you have any questions or need further explanation, please feel free to contact our customer service team online or by phone at 301-874-1700.