Help Center

Books: Purchase & Support

Looking for eBooks: Purchasing and Support?

  • How do I contact customer service?

    Customer service representatives are available by phone Monday-Thursday, 9am-5pm and Friday, 9am-3pm Eastern Time. Online: Use our online form (Available 24/7) Telephone...

    Feb 02, 2015 04:43PM EST
  • How do I create an account for your online bookstore?

    How to create a Word Among Us Bookstore Account from The Word Among Us on Vimeo.

    Jul 03, 2013 11:23AM EDT
  • When will my order arrive?

    Most orders for in-stock items received before 7 pm (EDT/EST) will leave our East Coast shipping facility the next business day*. An order placed on Friday or Saturday wi...

    Sep 16, 2019 12:03PM EDT
  • How Much Does Shipping Cost?

    Use the following table to estimate how much your shipping charges will be if using our "Standard" ( USA - USPS Media Mail/Canada - International Priority Air) shipping o...

    Jul 31, 2017 02:34PM EDT
  • Why Order Online?

    For fastest service and the best deal, place your order online. Under normal circumstances, orders for in-stock items placed online before 7:00 PM (EST/EDT) are sen...

    Sep 16, 2019 12:16PM EDT
  • If I order online, is my credit card secure?

    Yes, your credit card is secure when ordering from The Word Among Us online. Our web server takes all the steps necessary to protect your personal information, inc...

    Jul 03, 2013 11:21AM EDT
  • What credit cards do you accept?

    The Word Among Us accepts Visa, MasterCard and Discover Card. We do not accept American Express at this time.

    Mar 08, 2013 01:30PM EST
  • APO/FPO Orders & Delivery Outside the US/Canada

    APO/FPO Orders We do ship to APO and FPO addresses, but "United States" must be selected as the "Ship-to" country when placing you order online. To complete your order, ...

    Feb 28, 2017 11:51AM EST
  • What if my shipment is not received or is damaged?

    If your order does not arrive within 2 weeks or is damaged in shipment, please call us toll free at 1-800-775-9673 or contact us using our online form. Please include you...

    Jul 15, 2013 04:58PM EDT
  • Bookstore Returns

    Books may be returned for a full refund. Please return books within 15 days of receiving your order. Videos and music may be returned only with permission from our Custo...

    Jul 03, 2013 11:44AM EDT